I'm a product detail. I'm a great place to add more information about your product such as sizing, material, care and cleaning instructions. This is also a great space to write what makes this product special and how your customers can benefit from this item.

Products returned for a refund will be processed according to the doTERRA Returns Policy. For the full return policy, please click here.

 

Product Opened?	Returned within 30 days of purchase	Returned within 90 days of purchase	Returned within 1 year of purchase
Yes	100% Product Credit or 90% Refund	Non-Refundable	Non-Refundable
No	100% Product Credit or 100% Refund	100% Product Credit or 90% Refund	90% Product Credit or 90% Refund

Product Credit is money being refunded back in account credit that can be used on a future order. Also referred to as Store Credit or AR.

 

 To return product for a refund or exchange, please refer to the following procedures:

Contact Member Services via phone, email, or chat to receive approval

• Phone: 1-800-411-8151
• Email: service@doterra.com
• Chat: Available 8:00 am–10:00 pm Mountain time

List name and ID number on the outside of the return shipment

Include original order number or a copy of the invoice inside return shipmentInclude a note indicating if you would like a refund, product credit, or exchange

For an exchange, please also list the items you would like to exchange for

Return the package in a way that is able to be tracked (recommended)

 

Note:

• Products that are considered seasonal, discontinued, limited-time offers (LTO), or special promotions are not subject to the Return Policy.
• Products purchased as part of a kit or package must be returned in its entirety.
• Return shipping costs are covered by the member.

I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.